Vacancy details

Ireland | Dublin
Vacancy title
Service Delivery Manager - Dublin Ireland
Business unit
IE | Central
Ireland | Dublin
Closing date

We have a very exciting and new opportunity for an operationally focused Service Delivery Manager (SDM) to join a new Dublin-based Field Engineering Services team.

What you will do

As the SDM you will combine on-site working on the contract, with office-based duties including administration, supervision, and ensuring the safe working practices for staff are maintained.

Excellent interpersonal skills are required as professional and courteous relationships will need to be built and maintained with customers and third parties.  The successful candidate will also need to able to resolve customer issues in a timely and efficient manner.

This role will be responsible for the supervision and development of operational staff, including performance reviews and identifying knowledge gaps resulting in corrective training and mentoring.  You will be expected to ensure that at all times your team adheres to current legislation, policies, and guidelines.

What we are looking for

In order to fulfill the role successfully the following are some of the key skills and experience required:

  •  Level 7 / 8 Technical Degree / Diploma in a related Engineering discipline lesser qualifications with appropriate experience may qualify
  • Diploma in Supervisory Management or equivalent
  • Knowledge of ITS industry and Chapter 8 Accreditation
  • Demonstrable experience in running a busy installation and maintenance team
  • Experience in ensuring delivery of high profile contracts to Local Authority clients and private contractors in a busy work environment, on-time and within budget
  • Previous experience in project management methodologies (PRINCE2 or equivalent would be an advantage)
  • Experience in management of project P&L
  • Ability to work well under pressure
  • Excellent communications skills and report writing skills
  • Customer focused
  • IT literacy with competency in Microsoft Office software
  • Full Class B driving license

What we offer

As well as providing a competitive salary and benefits package, Dynniq actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive: 

  • Company Vehicle
  • Laptop 
  • Phone
  • PPE provided
  • Sick Pay after qualifying period
  • 34 days holiday rising to 37 days inclusive of bank holidays in addition, plus the option to buy an agreed number of days
  • Work Schemes / Wrkit- employee benefits portal
  • Generous employer pension contributions
  • Employee Assistance Programme
  • Life assurance up to 4x salary 


Please apply by clicking on the link below. 

NB: Dynniq has a responsibility to ensure that all employees are eligible to live and work in Ireland, therefore successful candidates must have the right to work in Ireland by the start of their employment. Dynniq is an equal opportunities employer. Please note, applications received after the closing date will not be processed. We reserve the right to close this advert early.
No Agencies, we will contact you if required.