Vacancy details

UK | Basingstoke

This vacancy is now closed

Vacancy title
IT Assistant Intern (Undergraduate) - Basingstoke - Head Office
Business unit
UK | Basingstoke
Closing date


We have a vacancy for an enthusiastic and reliable individual to join us at our Head Office in Basingstoke for a 13 month IT Undergraduate placement.

What you will do

The main purpose of this role is to provide IT support and assistance to the IT users across the business through both standard processes and lateral problem solving. Your key responsibilities will be to provide 1 st / 2nd line support to all IT users both in person and through telephone support, the escalation to 3 rd line support within the IT team and external bodies where appropriate. The role also requires the successful candidate to assist in the building and configuring of new smart phones, PC’s and Laptops. There may also be the opportunity to work on IT projects within the department.

What we are looking for

In order to fulfill the role successfully the following are some of the key skills and experience required:

Operating Systems

XP Pro, Windows 7, Windows 10, Windows server 2000/ 2003/2008/2012


Windows Applications

Exchange 2013, MS Office 2007 / 2010 /2013, MS Sharepoint


Other Applications / Skills

Lateral thinking and problem solving, Good interpersonal skills, Active Directory, VPN, Wiki,

McAfee, VNC for Remote support.


  • Resolving user service requests in a timely manner, seeking assistance from more seniormembers of the team where required.
  • Performing standard IT operational and administrative tasks.
  • Drafting and maintaining IT documentation, for example internal work processes and user documentation.
  • Assisting the IT team in projects.

In addition we are looking for:-

  • A self-motivated person, with a strong customer focus, and good time management and communication skills.
  • Demonstrable experience of trouble shooting issues for others.
  • High level of achievement in the first 2 years of their university degree in a technical related subject.

 What we offer

As well as providing a competitive salary and benefits package, Dynniq actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

  • 25 days holiday with bank holidays in addition.
  • Perkbox - employee benefits portal
  • Generous employer pension contributions
  • Employee Assistance Programme
  • Life assurance up to 4x salary


Please apply by clicking on the link below.